Frequently Asked Questions
Everything you need to know about your KITSCH beauty essentials.
How soon will my order ship?
We strive to process and ship all orders within 1-2 business days. Once your package is on its way, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. For hygiene reasons, certain beauty accessories cannot be returned once opened.
Are KITSCH products eco-friendly?
Sustainability is at our core. Many of our products, including our shampoo bars and recycled plastic hair accessories, are designed to reduce environmental impact and minimize waste.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I care for my satin pillowcases and hair wraps?
To maintain the quality of your satin items, we recommend machine washing them on a cold, gentle cycle and hanging them to air dry.